TAP Plastics: Lynnwood, WA
4232 196th Street SW
Lynnwood, WA 98036

Email: tap33@tapplastics.com

Open: Mon-Fri 8:30 to 6, Sat 9 to 5.

Phone: 425.977.4440
Fax: 425.977.4441

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TAP Plastics: Lynnwood, WA
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Manager: Ben Winslow
Email: manager33@tapplastics.com

Ben has been with TAP since November 2015.

Everything went wrong but I couldn't be happier!

I went in to have a custom sheet of plastic created to replace the in/out vent plate on my portable AC unit. The original vent plate was too small to fit on my patio door, and I needed to replicate it (but larger).

Upon receiving the end product, I noticed the holes were spaced too far due to a miscommunication. They rushed to redo it. When I picked up the next sheet, the holes were too close! They redid it again in record time. Finally, I measured wrong and needed them to cut off a little from the top and they bent over backwards to accommodate me.

Things go wrong in any business, but it's how the business responds that really matters. Manager Ben Winslow, and associates Brittany, Kira, and Jonathan kept going above and beyond to make it right. Regardless of fault (I'm no expert so some of the redos were surely on me) they took ownership of the problem and committed to resolving it. I was preparing for a debate or additional costs (based on other retail experiences) and was floored by their incredible response. No hassle, no arguments, no fuss, no extra fees tacked on, just solutions.

I will forever give my business to this team and encourage others to patronize their store. The end product turned out better than expected, but more importantly I have 100% confidence that if any issue ever comes up again, they will handle it in the best possible way. The peace of mind that brings just can't be overstated.

If you're on the fence about using their services, I hope my experience helps sways you to give them a shot. They stand by their work.

Yelp review from Kevin C.
Lynnwood, WA
May 24, 2019